Franc & Hanz do consider the protection of your privacy and safety very important.
When you visit this website, place an order, subscribe for the newsletter, ask us a question or participate in a contest or survey on this website, we ask you to submit, among other things, your name, address, bank and/or payment details. Franc & Hanz will use these data for the following purposes:
to provide and invoice our services;
to process your order and to inform you on its progress;
to provide you with information on Franc & Hanz’s organisation, products and activities;
to provide information to third parties if this is necessary for them to be able to perform their work for Franc & Hanz or by virtue of any legal obligations;
to answer any questions you may have.
If you joined in a prize contest, Franc & Hanz will use these data for the following additional purposes:
to provide you with information on the results of prize contests.
Finally, we record information (among other things the IP address used) for composing user statistics and for securing the website.
All data, including but not limited to, your personal data and purchase data will be processed by data controller Franc & Hanz, Postbus 204, 8160 AE, Epe, The Netherlands. For the purpose of analyzing the purchase history for marketing purposes, your data can be stored on third parties servers. Those third parties store and process your data under instructions of Franc & Hanz International BV. This analysis will only be used by Franc & Hanz. Unless provided otherwise herein, your data will not be made available to third parties.
You have the right to inspect the data recorded by Franc & Hanz concerning you at any time. If (part of) these data are incorrect, you may request Franc & Hanz to adjust, supplement, remove or screen those data. Please send your request to: firstname.lastname@example.org or by regular mail: Franc & Hanz, Postbus 204, 8160 AE, Epe, The Netherlands. If you do not wish to receive any marketing information on Franc & Hanz, its organisation or its products, please send an e-mail to: email@example.com.
A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your passwords and user ID’s, preferences of start pages, ordering status on a website, personalisation or website tracking (eg targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you or to automatically log in. Personal information can only be stored in a cookie if you yourself have provided the website that places the cookie with that personal information.
for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
to distinguish you from other users of this website, so we can personalize your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
to collect statistical information about the number of visitors that use our website through the link in the email newsletters, to measure the success of the newsletters;
to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns;
to enable us to fulfill our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website; and
to make relevant offers to you outside of the franc-hanz.com website.
Our website uses retargeting. By using retargeting, we can make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed products on our partners’ websites. We do this by analyzing the user behavior. For the analysis of this behavior, we use the data that our cookies collected. This data is anonymous; no personal information is stored and no user profiles will be connected to personal information.
Cookies used on this website
Session cookies and Persistent cookies
www.franc-hanz.com uses both session cookies and persistent cookies. Session cookies typically store information in the form of a session identification that does not personally identify you. These cookies are stored in temporary memory and are erased when you close the web browser. Persistent cookies may collect information about you, such as web surfing behavior or user preferences for a specific website. These cookies are stored on your hard drive until they expire or until you delete them.
First and Third party cookies
Both session cookies and persistent cookies are used by Franc & Hanz and third parties on this website.
Cookies placed by Franc & Hanz are called first party cookies and are used for various purposes, for example to remember the username and to remember the items in a basket.
Cookies placed by a different party than Franc & Hanz, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time, but they do not collect personal data from which the third party would be able to identify you, the individual customer. The third parties placing these cookies may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programs and other third parties.
Social media plugins
Securing personal data
Franc & Hanz ensures an appropriate degree and method of securing personal data. Therefore, Franc & Hanz aims at having data transmitted safely between your computer and our server. Franc & Hanz has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing.
Franc & Hanz and other websites
This privacy statement may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this privacy statement on a regular basis.
Version May 2017