Making custom made and bespoke bags is all about service. We really care about taking the extra mile for your satisfaction. Do not hesitate to contact us if you have any question or any other reason where we can be of service to you.

Question I want something special I cannot find on your website.
AnswerThere is something very special about a bespoke and custom made bag. One advantage is there is not a single thing we cannot customize.

Just a short list of extra options available:

Yarn color: 240 colors.

Yarn thickness: We can handstitch any bag with a thicker or much thicker type of yarn.

Leather colour: we can paint the colour of leather in practically any color.

When you truly want something special, we can find any type of leather you may think of, customise the size of the bag, and even create an interior that is made for your essentials.

Just contact us for any wishes regarding haute couture bags, bespoke and handmade bags, or anything special. We hold ourselves the right to deny request if it does not fit the Franc & Hanz style.

Question What are the shipping costs?
AnswerFree shipping at two or more products
When you are ordering two or more creations we will pay the shipping costs and will send your package worldwide.

Insured transport
Products up to € 1000 will be sent with registered and insured transport. You must sign for delivery.

For products above € 1000 there will be an extra valuables transport insurance of € 31,80. You must sign for delivery.

Products up to € 1000

NL 8,15
BE 14,65
DE 14,65
Europe 20,18
Worldwide 25,95

Products above € 1000

NL 39,95
BE 46,45
DE 51,95
Europe 20,18
Worldwide 57,75

Calculation shipping costs

The shipping costs calculation will only be final in the checkout screen when you are entering your country. Based on this country code the site will calculate your best rate.

Question Where is your store located?
AnswerOur website is our store. We have our atelier in the Netherlands.
Question Do you ship worldwide?
AnswerWe send your order worldwide. Typically it takes 3 weeks to make your custom order. We always send your order with insured transport.

Insured transport
Products up to € 1000 will be sent with registered and insured transport. You must sign for delivery.

For products above € 1000 there will be an extra valuables transport insurance of € 31,80. You must sign for delivery.

Question How can I take optimal care for my bag?
AnswerAll our products are made of saddle leather (except the parts/ bags made of snake skin or goat leather) which is as durable as top quality saddle’s. As with top quality saddles; they need care now and then. For the Black and Brown leather we advise to take care of the leather at least once a year, when uses daily at least twice a year. The preferred products would be leather dressing

For the natural leather there are more options depending on your taste: If you prefer a matte and new look, we advice to clean the bag at least once a year, or twice per year when heavy used with a sponge with handwarm water with a little green soap. Do not soak the leather, and let it dry slowly and not near a heater.

If you prefer a more natural-aging patina, you can use leather dressing or if you prefer the tan a little darker a good quality leather grease.

We would be happy to advice if you have got any questions.

Question How is the packaging of my order?
AnswerAll our products will be packed with the utmost care. When things go wrong during shipping, or when you find something wrong after opening your package, would you be so kind to inform us immediately after delivery?
Question Something got damaged, what can I do?
AnswerThe luxury of a custom made haute couture bag is that there is nothing on any bag produced by Franc & Hanz made we cannot fix, repair or change. Just contact us, and we are sure we can work things out.